Nestled in midtown Tucson is a company that believes integrity, honesty, and reliability are more important to the customer than the sale. The company was started in 1988 by Mr. David Abedian in Washington D.C. and eventually moved to its permanent residence in Tucson, AZ in 1995. The facility is a family owned and operated business that has significantly grown in recent years
Tucson Flooring Direct is comprised of a 10,000 sq. ft. showroom and a Huge warehouse that keeps a stock of every flooring choice possible from laminate and vinyl to carpet, hardwood, cork, and stone.
One of the unique aspects of Tucson Flooring Direct is that they buy material by the truckloads. Manufacturing companies are in production 24/7, which means some flooring can go into overstock. Mr. David Abedian buys the material by the truckload, which is approximately 20,000 sq. ft. at a time, and offers a hefty discount on the material to their customers. It is a win-win situation for everyone involved!
Customer-centric Atmosphere
At Tucson Flooring Direct, they provide an environment that puts the customer first without backing them into a corner. Customers will not be forced into making a rash decision based on a sales associate trying to make a commission. During our discussion, Mr. David Abedian spoke about how his associates and installers are treated well and are not under the pressure of a commission, so they do not feel the need to pressure potential buyers.
He believes the key to great sales is to provide a service that customers can rely on and trust in. “Service to humanity is key,” he reiterated after discussing his policies on never pushing a sale, “we have integrity and honesty and we are proud of it.” Tucson Flooring Direct wants customers feeling relaxed and ready to explore the hundreds of options available for their homes.
Design Assistance is Available!
First-time buyers may walk into Tucson Flooring Direct and feel overwhelmed with the number of options or have an idea in mind that may not be suited to their needs. David and his staff get to know each customer and their home life through casual conversation.
By understanding the customer, David says they are able to assess and offer advice on a flooring option that is suitable for their needs and meets their style. Design assistance is available in-store and free in-home consultations are available.
Why Does Tucson Flooring Direct Stand Out?
Customers will get exceptional service every time they enter the store! Whether they need samples, have questions, or are ready to buy, there is always a smiling face to greet them.
The Installation process is full-service.
Installation is performed in-house with eight crews available full-time. No outside contractors or strangers will ever be sent to your property. Installation includes NO additional fees. They take away your old carpet and padding, move furniture and appliances, and put everything back after the flooring is installed.
They are licensed, bonded, and insured.
Installation crews are trustworthy and reliable with installers having anywhere from 12-20 years of professional experience. Installers can usually be seen to be booked out about two weeks with current projects, but are ready to get your project started too!
It is clear that Mr. David Abedian has created and established a well-renowned business in Tucson. The business is steadily growing with most of their work from satisfied customer referrals and great reviews. It really is true that if you are good to your customers, they are good for you!
